Terms of service

Article 1: Access to the blackroomorchestra.com service

The customer has the website www.blackroomorchestra.com to access the service.

In order to avoid fancy orders, the customer chooses an identifier from his first order. This identifier must be used for each order.

The customer agrees to take care of this identifier and never to entrust it, except to persons for whom he vouches. He must immediately report in writing any loss in order to be released from liability.

Each person can only have one identifier which is always linked to a specific address. On the other hand, blackroomorchestra.com can issue another identifier for another address. The reproduction of all or part of the “catalog”, by any means whatsoever, constitutes an infringement within the meaning of the literary and artistic property code.

Protection of minors:

blackroomorchestra.com reminds that minors do not have the capacity to contract.

– The collection of data from them must be informed by parental authority and inform the latter that their storage and / or transmission to third parties is subject to their prior agreement.

blackroomorchestra.comis committed to ensuring that prospecting messages are consistent with the concerns of their age and do not disseminate content likely to offend their sensitivity or generate attitudes of violence.

Article 2
: Photographs – illustrations

The photographs and texts reproduced and illustrating the products presented are not contractual.

blackroomorchestra.com guarantees the quality of the products, as well as their essential characteristics. On the other hand, it is not responsible for the minimal difference that there could exist between the photograph of the product intended to increase the information of its customers and the real aspect of this one.

Article 3 : Ordered

The prices, volumes and quantities offered for sale are those displayed on the customer’s screen when he places an order. For technical reasons, the amount of each order placed over the Internet must be between a minimum of € 1 and a maximum of € 1,000.

As soon as the customer has registered and validated his order, he is considered to have accepted knowingly and without reserve the prices, volumes and quantities offered for sale.

If the order is canceled less than 24 hours before delivery, a cancellation fee of € 15.00 will be charged to the customer.

For his part, blackroomorchestra.comreserves the right to cancel any order from a customer with whom it has a dispute relating to the payment of a previous order.

The customer will keep the number of his order which has been indicated to him.

The minimal variations in the representation of the articles resulting from variations in the offer of the producers do not engage the responsibility of blackroomorchestra.com and do not affect the validity of the sale.

blackroomorchestra.com undertakes to notify the customer by e-mail in the event of unavailability of the product ordered.

Article 4:
Delivery and order processing time

blackroomorchestra.com delivers the products under the conditions specified on the site blackroomorchestra.com.

Certain events beyond the control of blackroomorchestra.com which would tend to delay or prevent and make exorbitant the execution of the order or the delivery, constitute, by express agreement, a cause of suspension or extinction of the obligations of blackroomorchestra.com, at its option, and without compensation for the benefit of the customer if the event in question extends beyond 10 days, provided that the customer does not decide to renounce his order in the meantime.

Are considered as events releasing the seller from his obligation to deliver, force majeure, war, riot, fire, strikes, accidents, the impossibility of being supplied and the application of labor law. such as in particular the right of alert and withdrawal, the obligation of safety weighing on the employer and any other event making impossible the execution of the order.

In the event that a delay in delivery occurs, the customer can request either the cancellation of his order or a second delivery on the day of his choice.

It is the customer’s responsibility to provide exactly all the details necessary for the proper routing of his delivery. No refund will be made if the delivery details provided by the customer are incorrect.

Shipping costs are calculated according to the amount of the order and depend on the country indicated on the delivery address. The prices indicated are inclusive of VAT and do not take into account delivery costs.

If the customer is absent during the delivery and decides to cancel the order, a participation of 15.00 euros will be billed to him and, in the event of postponement of the order, it will be 10.00 euros.

Delivery takes place by handing over the packages containing the ordered goods. The customer has a period of twenty-four hours to make any complaints regarding the conformity of the contents of the packages with the order.

Depending on the delivery option, order processing may take a maximum of 15 days once the order has been placed.

Delivery is via La Poste and we offer three delivery methods:

– Colissimo Suivi
– Colissimo against signature (only for vinyls)
– Letter followed *

* blackroomorchestra.com assumes no responsibility in the event of damage, loss or theft of packages for Follow-Up Letter shipments. In addition, no package will be refunded.

Delivery is via La Poste and we offer three delivery methods :

Colissimo with acknowledgment of receipt
– 1st class with follow-up*
–  1st class against signature (only for vinyl orders)

blackroomorchestra.com assumes no responsibility in the event of damage, loss or theft of packages for Follow-Up Letter shipments. In addition, no package will be refunded.

Article 5
: Payment

Ownership of the goods and the related risks are transferred to the customer upon taking possession of them.

The goods are payable in cash. Payment is always due when ordering via Paypal.

For the sake of customer protection, blackroomorchestra.com asks each customer, if applicable, to agree to always sign, by himself or the person receiving the packages, the copy of the delivery slip from the deliverer.

Our site is the subject of a security system. Our banking transactions are secure.

Article 6 : Returns and exchanges

The return and exchange policy is 30 days since the order is taken, after this period we will not be able to proceed with any exchange or refund. This policy does not apply to screen prints and vinyls.

Any order for screen printing or vinyl is final.

For the return or exchange of an order to be possible, the item must be returned to us in the same condition as it was received: any item already worn, worn, washed or torn or even damaged will not be refunded or exchanged. The item must be returned to us in its original packaging and package. The return must be made via colissimo with tracking in order to have a traceability of the shipment. If all these conditions are not met NO refund or exchange will be made.

Any return or exchange costs are the responsibility of the buyer except in the event of an order sending error on our part.

Article 7 : Refund

We accept returns and / or exchanges and issue a refund upon receipt of the item on the sole condition that the item is in the condition in which it was sent to you. Any item already worn, worn, washed or torn or even damaged will not be refunded or exchanged. Please return the item in its original packaging and ensure that the item is carefully packaged, otherwise no refund or exchange will be made. The return must be made via colissimo with tracking in order to have a traceability of the shipment. The item must be returned to us within 30 days of ordering. Please contact us as soon as possible via our site.

Article 8
: Guarantee

The customer benefits from the legal guarantee against hidden defects on the delivered products.

Article 9
: Responsability

In the event of an accident to persons, damage to property or loss of earnings arising for a cause distinct from the sales contract, no compensation can be due to the customer.

Article 10
: Cancellation clause

In the absence of payment for the goods or service charges, www.blackroomorchestra.com can automatically and immediately suspend the validity of the customer’s identifier.

Article 11
: Modification of the general conditions

blackroomorchestra.com reserves the right to adapt or modify these general conditions of sale at any time, and the version of the GTC applicable to any transaction is that which appears online at blackroomorchestra.com

Article 12
: Dispute resolution – applicable law

In case of difficulty or complaint during an order from blackroomorchestra.com, the customer must go through the site contact form.
blackroomorchestra.com undertakes to respond to all requests or complaints within a reasonable time from the date of receipt thereof.

Any order automatically entails your acceptance of our General Conditions of Sale. These General Conditions of Sale are governed by French law. Disputes will be brought before the competent courts, it being specified that if the customer is a trader, the courts of Poitiers will have sole jurisdiction.

Article 13
: Right of withdrawal / Returns

In accordance with the provisions of Article L. 121-20 of the French Consumer Code, the customer has a withdrawal period of 7 clear days from the date of delivery to exercise the right of return and cancellation of his order.

The date of the delivery receipt constitutes the starting date of this period. This right of return and cancellation may relate to all or part of the order.

The customer need only return the items for which he exercises his right of withdrawal, in their original condition and accompanied by the packaging to the following address :

B.R.O. Prod
1 rue poumel
31140 St Loup-cammas

The shipping costs for returned items to “B.R.O. Prod “and, where applicable, customs clearance will remain the responsibility of the customer, unless the items delivered do not comply with the order or are the subject of apparent defects.

The refund will be made via PayPal as soon as possible and at the latest within 30 days of the date on which the customer’s right of withdrawal has been exercised in accordance with article L. 121-20-1 of the Consumer Code.

After this 30-day period, no refund will be made.

© B.R.O Production – All right reserved –


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